Home  /  About the Group  /   Corporate Culture

Enterprise Culture System of Heilongjiang Airport Group Company

Heilongjiang Airport Group Corporation Corporate Culture System

I. Cultural Theme

Road between the Sky and the Earth   Gate of the Great Nation
We are an airport management group with Beijing Capital International Airport as the leader, and the airport industry is our subject. We will grasp the law of enterprise development, lay a runway connecting the sky and the earth, to create a broad career. We must not only keep lofty ambitions, but also solidly realize the foundation industry.

Capital Airport is the "No. 1 Gate of China", representing the image of our country; while we, too, are the gateway to our country. Each of us should work steadfastly in our own post, strive to improve the level of security services, focus on building a safe door, convenient door, comfortable door, open door, to show the beautiful image of the all-round rejuvenation of our great motherland.

II.Core Ideology
Vision: leading airport group in the same level in China

Interpretation: with Harbin Taiping International Airport as the core, we will take into account all regional airports in the province, benchmarking advanced, improving quality and creating brand, so as to promote the coordinated development of airport cluster; in terms of safety assurance, quality service, operation and management, economies of scale, planning and construction, and customer satisfaction, we will reach the leading level of domestic airport enterprises at the same level, to contribute to the economic development and social progress of Heilongjiang Province.

Mission: to advocate Chinese service, build a window of Longjiang, and demonstrate the fashion of the airport

Interpretation: the airports in Heilongjiang are the windows of the Heilongjiang region, demonstrating the image of the Heilongjiang region and even our country and our nation. As one of the member enterprises of Capital Airport Group, Heilongjiang Airport Group Company should be the initiator of "China Service" and the practitioner of "China Service" with domestic advanced level and rich cultural heritage of Heilongjiang Province.

Airports in Heilongjiang should actively develop their main business, constantly raise the value of airport resources, continuously improve the life quality of employees, enhance the sense of belonging, honor and pride of employees, to demonstrate the development achievements of airports and the spiritual outlook of employees.

Core Values: sincerity, efficiency, knowledge and action, harmony and win-win

Interpretation: "sincerity" is the foundation of life, the foundation of the career. Business is about integrity, service is about sincerity, business is about loyalty. Operation is focused on efficiency, management is focused on benefit, management is focused on the effect. Benefit to help sincerity, justice and interests co-exist. Knowledge and action are one. We should build a learning organization, improve the mental model, cultivate systematic thinking, and enhance the executive capacity.

Harmony is the soul of image, the wing of development. To cultivate our morality with kindness, we shall work in harmony and coordination with others, to create a stable and harmonious internal and external environment for our enterprise.

We should dedicate ourselves to the country and society, and build a community of interests and a community of destiny with our customers, partners, employees and various stakeholders, for the purpose of jointly sharing and achieving common development.

Enterprise Spirit: Bravely Shouldering the Responsibilities   Daring to Innovate   Advancing together

Interpretation: responsible for every job and every link we engage in; have the courage to take on urgent, difficult, dangerous and heavy tasks in order to promote the strategy of "making China strong by civil aviation"; have the courage to shoulder the political, economic and social responsibilities entrusted to us by the state and society. 

To dare to break new ways, actively explore; meet customer needs with creation, strive for group development with innovation, and realize life value with entrepreneurship.

To have collectivized, cross-boundary synergetic thought; solidarity and cooperation with one mind; to make unremitting efforts to improve ourselves and be enthusiastic and press on.

Enterprise Management Philosophy:

Safety Voncept: strict, practical, precise

Interpretation: "strict", refers to the strict system, strict management, serious discipline, rigorous style. We should implement the "five-S" requirements of civil aviation safety work; "practical" means to "move the gate forward, move the center of gravity downward". We should grasp the truth, come up with practical ways, do practical things, and seek practical results, for solid implementation of safety measures; "precise" refers to elaboration, which means we should try our best to cultivate a rigorous and meticulous working style.

Service Concept: observe demand, focus on details, highlight characteristics, build brand

Interpretation: to provide personalized, brand-oriented and professional services based on customer needs; continue to enhance the service quality and grade from the details; cultivate service highlights, create service experience, build service brand with Longjiang culture characteristics with Longjiang people's warm and forthright characteristics, to highlight the connotation of "comfortable, pleasant, super value".

Talent Concept: everyone is talent and everyone can succeed

Interpretation: to establish the concept of "talent is the first resource", and endeavor to build and improve the mechanism for the growth of all kinds of talent, to create a good atmosphere of "everyone respects talent, everyone strives for talent, everyone for talent", so that the potential of each employee can be fully released and fully demonstrated; to provide a stage for those who want to do, can do, and get things done to give full play to their talents, so that people can understand that anyone who is willing to work hard can succeed.

Learning Concept: to keep learning and apply the knowledge

Interpretation: first, to guide the staff to cultivate tireless learning habits, so that learning becomes a person's conscious behavior and pursuit; second, to emphasize the combination of learning and use. On the one hand, to improve our working level through learning; on the other hand, to strengthen our learning ability through the accumulation of practical working experience.

III. Code of Conduct

Common Code of Conduct for Employees

Dedication, willingness to learn, friendship and mutual assistance, and law-abiding


Code of Conduct for Managers

Leading by example, pragmatic and innovative, team spirit, fair and honest 

IV. Cultural Communication Words

In the Same China  In the Same Family

Advocating Chinese Service  Building a Window of Longjiang  Showing the Airport Style

City of Ice & Capital of Summer Charming Airport

Flight Info Flight Dynamic State Distribution of Airline Counters
Passenger Service Service Commitment Service Facility Airport Guide Map Service Facility Passenger Notice Baggage Info Special Passenger Service Temporary Boarding Certificate Temporary Storage Of Security Items Security Notice Air Travel Process Departure from the Airport Arrival at the Airport Transfer at the Airport VIP Service Lost and Found Useful Number
Transportation & Accommodation Airport Transportation Airport Accommodation
Dining & Shopping Catering Shopping
About the Group Enterprise Profile Organizational Structure Corporate Culture WeChat Matrix
姓名:         手机号:         意见类型:


Heilongjiang Airport Group (hereinafter referred to as "we") is well aware of the importance of personal privacy, and we will take corresponding security protection measures in accordance with the requirements of laws and regulations to try our best to protect your personal information in a safe and controllable manner.

When you use the passenger-related services of Capital International Airport, we may collect and use your relevant information. We hope to use this "Privacy Policy" to explain to you how we collect, use, store and share this information when using our services, as well as the ways we can provide you with access, update, control and protection of this information. This "Privacy Policy" is closely related to the services you use, and we also hope that you can read it carefully, and when necessary, make the choices you think are appropriate in accordance with the guidelines of this "Privacy Policy". For the relevant technical vocabulary involved in this "Privacy Policy", we try to explain it to you in a concise and concise manner, and provide a link for further explanation for your understanding. Your use or continued use of our services means that you agree to our collection, use, storage and sharing of your information in accordance with this "Privacy Policy". If you have any questions about this "Privacy Policy" or matters related to this "Privacy Policy", please contact us through the "Feedback" section of the website.

Information we may collect

When we provide services, we may collect, store and use the following information about you. If you do not provide relevant information, you may not be able to register as our user, enjoy some of the services we provide, or even if we can continue to provide you with some services, we will not be able to achieve the desired effect of the service.

Information you provide

Relevant personal information that you provide to us when registering for our members or using our feedback, FAQs, special passenger services, reporting violations and membership services, such as name, gender, phone number, email address, and document type , ID number, etc., if the relevant information cannot be provided, the corresponding information submission and membership registration process will not be completed;

Your information we have obtained

We may collect the following information when you use our services:

● Log information refers to the technical information that the system may automatically collect through cookies or other means when you use our services, including:

● Device or software information, such as the configuration information provided by your mobile device, web browser or other programs you use to access our services, your IP address, and the version and device identification code used by your mobile device;

● The information you search and browse when you use our services, such as the search terms you use on the page, the URL address of the webpage you visit, and other information and content details that you browse or request when you use our services;

● Information (metadata) contained in the content you share through our services, such as the date, time or location of the shared photo or video taken or uploaded.

● Location information refers to the information we collect about your location when you turn on the device positioning function and use our location-based related services, including:

● When you use our service through a mobile device with positioning function, we collect your geographic location information through GPS or WiFi;

● Real-time information including your geographic location provided by you or other users, such as the information about your geographic location contained in the account information you provided, shared information uploaded by you or others showing your current or previous geographic location, For example, geotag information contained in photos shared by you or others.

How we may use information

We may use the information collected in the course of providing services to you for the following purposes:

● Provide you with services;

● When we provide services, it is used for identity verification, customer service, security, archiving and backup purposes to ensure the security of the products and services we provide to you;

● Help us design new services and improve our existing services;

● To enable us to better understand how you access and use our services, so as to respond to your personalized needs, such as language settings, location settings, personalized help services and instructions, or for you and others who use us The users of the service make other responses;

● Provide you with better personalized information services;

● Let you participate in surveys about our products and services.

In order to allow you to have a better experience, improve our services or other uses you agree to, subject to relevant laws and regulations, we may collect information through one of our services to aggregate information or personalize Way, used for our other services. For example, the information collected when you use one of our services may be used in another service to provide you with specific content, or to show you relevant, non-universally pushed information. If we provide the corresponding options in the relevant service, you can also authorize us to use the information provided and stored by the service for our other services.

In the following situations, we will not be able to respond to your request in accordance with the requirements of laws and regulations:

1. It is directly related to national security and national defense security;

2. It is directly related to public safety, public health, and major public interests;

3. It is directly related to criminal investigation, prosecution, trial and judgment execution;

4. There is sufficient evidence to show that you have subjective malice or abuse of rights;

5. Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations.

6. Involving commercial secrets.

How do you access and control your personal information

We will do everything possible to take appropriate technical means to ensure that you can access, update and correct your registration information or other personal information provided when using our services. When accessing, updating, correcting and deleting your personal information, we may require you to verify your identity to protect your account security.

Information we may share

Except for the following circumstances, without your consent, we and our affiliates will not share your personal information with any third party:

● We and our affiliated companies may share your personal information with our affiliates, partners and third-party service providers, contractors and agents (such as communication service providers that send emails or push notifications on our behalf, and for We provide location data to map service providers) sharing (they may not be located in your jurisdiction) for the following purposes:

● Provide you with our services;

● To achieve the purpose described in the "How We May Use Information" section;

● Fulfill our obligations in this "Privacy Policy" and exercise our rights;

● Understand, maintain and improve our services.

If we or our affiliated companies share your personal information with any of the above-mentioned third parties, we will work hard to ensure that these third parties abide by this "Privacy Policy" and other appropriate confidentiality and confidentiality that we require them to comply with when using your personal information. Security measures.

● We or our affiliated companies may also retain, store or disclose your personal information for the following needs:

● Comply with applicable laws and regulations and other relevant regulations;

● Comply with court judgments, rulings or other legal procedures;

● Comply with the requirements of relevant government agencies or other legally authorized organizations;

● Purposes reasonably necessary to comply with applicable laws and regulations, safeguard the public interest, or protect the personal and property safety or legal rights of us or our group companies, our customers, other users or employees.

How we may collect information

We or our third-party partners may collect and use your information through cookies and other technologies, and store this information as log information.

We use our own cookies in order to provide you with a more personalized user experience and services, and for the following purposes:

● Remember your identity. For example: cookies help us to identify you as our registered user, or save your preferences or other information about you provided to us;

● Analyze your use of our services. For example, we can use technologies such as cookies to understand what activities you use our services for, or which web pages or services are most popular.

While we use cookies and other technologies for the above-mentioned purposes, we may also provide non-personally identifiable information collected through cookies and other technologies to airport business partners or other partners after statistical processing to analyze how users use our services. Provide passengers with better personalized services.

There may be cookies and web beacons placed by airport partners or other partners on our products and services. These cookies and web beacons may collect non-personally identifiable information related to you in order to analyze how users use these services and send you information that may be of interest to you. The collection and use of such information by these third-party cookies and web beacons is not restricted by this "Privacy Policy", but by the privacy policy of the relevant user. We are not responsible for third-party cookies or web beacons.

You can reject or manage cookies or web beacons through your browser settings. However, please note that if you disable cookies or web beacons, you may not be able to enjoy the best service experience, and some services may not work properly.

Applicable exceptions to the privacy policy

Our services may include or link to social media or other services (including websites) provided by third parties. E.g:

● We provide you with links through services so that you can access third-party services or websites.

Such third-party services may be operated by related third parties or us. Your use of the services of such third parties (including any personal information you provide to such third parties) is subject to the third party's terms of service and privacy policy (not the "General Terms of Service" or this "Privacy Policy") , You need to read its terms carefully. This "Privacy Policy" only applies to the information we collect, and does not apply to the services provided by any third party or the third party's information usage rules. We are not responsible for any third party's use of the information provided by you.

Scope of the privacy policy

Except for certain specific services, all our services are applicable to this "Privacy Policy". These specific services will be subject to specific privacy policies. Specific privacy policies for certain specific services will more specifically explain how we use your information in such services. The privacy policy of this particular service forms part of this "Privacy Policy". If there is any inconsistency between the privacy policy of any specific service and this "Privacy Policy", the privacy policy of the specific service shall apply.

Please note that this "Privacy Policy" does not apply to the following situations:

● Information collected by third-party services (including any third-party websites) accessed through our services;

● Information collected by other companies and organizations that provide personalized information push services in our services.


We may revise the terms of this "Privacy Policy" in due course, and such revisions form part of this "Privacy Policy". If such amendments result in a substantial reduction of your rights under this "Privacy Policy", we will notify you in a prominent position on the homepage or send you an email or other means before the amendment takes effect. In this case, If you continue to use our services, you agree to be bound by this revised Privacy Policy.


Legal Notices 

Users should read the following terms carefully before using the website of Heilongjiang Airport Group. The use of the Heilongjiang Airport Group website indicates that the user has known and accepted these terms.

Copyright Notice 

All content published on the website of Heilongjiang Airport Group, including text reports, pictures, sounds, videos, charts, signs, logos, advertisements, trademarks, domain names, software, programs, layout design, column catalogues and names, content classification standards, etc. It is protected by "The Copyright Law of the People's Republic of China", "The Trademark Law of the People's Republic of China", "The Patent Law of the People's Republic of China" and applicable international conventions related to copyright, trademark rights, patent rights and other relevant laws, and is the Heilongjiang Airport Group Site owned. When users use the content and services provided by the Heilongjiang Airport Group website for non-commercial, non-profit, and non-advertising purposes for personal consumption, they shall abide by the relevant laws and regulations and shall not infringe the rights of the Heilongjiang Airport Group website. When users use the content and services provided by the Heilongjiang Airport Group website for commercial, profitable, and advertising purposes, they need to obtain written authorization from the Heilongjiang Airport Group website, and to provide information in accordance with the relevant international conventions and the relevant provisions of the laws of the People’s Republic of China. Related rights holders pay royalties. Without authorization, no one is allowed to change, distribute, broadcast, reprint, copy, distribute, perform, display, or use the content or services of the Heilongjiang Airport Group website, otherwise, the relevant legal liability will be investigated for infringement.


Except as indicated on the Heilongjiang Airport Group website, any accident, negligence, contract damage, defamation, computer virus infection, copyright or other intellectual property disputes caused by the use of this website or any other website or webpage connected to this website Heilongjiang Airport Group website does not assume any legal responsibility for the losses caused. Your use of the Heilongjiang Airport Group website must not violate laws, regulations and public morals, and you must not post or send any illegal, threatening, defamatory, slanderous, obscene, pornographic or other potentially illegal materials to or from the Heilongjiang Airport Group website.

Protection of personal information and privacy statement

Heilongjiang Airport Group does not want to receive confidential or proprietary information from you through this site. Except for personally identifiable information, any other materials, information or contact information (hereinafter collectively referred to as information) sent or mailed to the website of Heilongjiang Airport Group will be regarded as non-confidential and non-proprietary. Heilongjiang Airport Group will not assume any obligation for this information. At the same time, if your submission is not specifically stated, it can be regarded as consent (or authorization): Heilongjiang Airport Group and its authorized persons will be free to copy, disclose, distribute, merge and use in other ways for commercial or non-commercial purposes. This information and all data, images, sounds, texts and other content. If the relevant person raises a demonstrable warning or objection to the content and impact of this information, the Heilongjiang Airport Group website can delete the information at any time or suspend the online browsing of the information indefinitely without having to obtain the consent of the submitter in advance. There is no obligation to notify the submitter afterwards. If the situation is serious, the Heilongjiang Provincial Airport Group website may take measures to cancel the user.

Statement of Application of Law and Jurisdiction

Disputes arising from this announcement or the use of this website shall be governed by the laws of the People's Republic of China

Disputes arising from this announcement or the use of this website shall be resolved through negotiation. If the negotiation fails, all parties agree to litigate and resolve the dispute by the court of Daoli District, Harbin City. The right to interpret this announcement and the right to interpret the use of this website is owned by Heilongjiang Airport Group.