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哈尔滨太平国际机场全力以赴抗击今冬首场暴风雪纪实

2020-11-25


本网讯(黑龙江机场集团:报道)“我干清冰雪工作30多年了,头一次经历这么大的雪。”让50岁的哈尔滨机场飞行区管理部副经理李炳辉所震撼的,除了罕见的降雪量级,还有哈尔滨机场在持续强降雪面前从容应对的“空港效率”。


11月19日凌晨4点,哈尔滨市气象台发布当天第一条暴雪橙色预警信息,3小时后橙色预警升级为红色,至19日14时,共发布7条与暴雪有关的预警信息……哈尔滨市迎来入冬以来首场暴风雪,由此拉开了今冬冰城空港清冰战雪的序幕。


清冰雪提前布阵 90余小时高效运转

“无论何时,下雪即上阵,已经成为刻入哈尔滨机场清雪人员骨子里的一种习惯。”哈尔滨机场飞行区管理部负责人林睿告诉记者,19日凌晨2时,哈尔滨机场清雪大军已经全部上岗作业。


“早上6点50分哈尔滨—海拉尔—呼和浩特FU6629航班推出机位,看着机坪上成群结队清雪车辆和登机桥下铲雪的人群,心里感觉很温暖。”作为旅客的刘先生可能不知道,哈尔滨机场如此规模、如此密度的清冰雪行动之所以能够有条不紊地推进,离不开黑龙江机场集团前期周密的部署与组织。


11月17日,黑龙江机场集团提前组织召开了雪情会商会议。针对此次罕见暴雪的应对与航班保障工作作出了全方位部署,完善了清冰雪预案,优化了应对暴雪联动机制,使得清雪、飞机除冰、放行等环环相扣。


19日凌晨2点许,天还没放亮,在哈尔滨机场跑道上、滑行道上、停机坪上,大型清冰雪机械排成梯形依次而过、边下边清、边清边运、循环作业……


哈尔滨机场飞行区管理部相关负责人分析了此次复杂的降雪相态给清冰雪工作带来的巨大难度和挑战。他说,此次降雪量特别巨大,从目前看已经达到暴雪级别,降雪量为1961年以来历史同期最大。除了雪量大外,降雪过程持续时间特别长。同时,当日气温相对偏高,雪质松软、容易结冰,伴随着巨大风力,还出现了“风吹雪”现象。然而,对于久经沙场的哈尔滨机场清冰雪铁军而言,再大的挑战,也能临危不乱从容应对。截至22日18点,哈尔滨机场飞行区管理部共出动清冰雪人员1256人次,出动清冰雪车辆260台,清运积雪已达1200车次。


多部门协同作战 架构战冰雪“系统总成”

雪灾面前,冰城空港没有旁观者。除了冲在最前线的清冰雪大军,构成机场应对暴风雪灾害体系“总成”的还有现场运行指挥中心、安全检查站、旅客服务部、站坪运行保障部、动力能源保障部等部门以及民航黑龙江空管分局、南航黑龙江分公司等。同样在以雪为令的响应机制下,哈尔滨机场多部门、多责任主体按照各自运行机制与职能,高效协同、互相呼应,共同架构起哈尔滨机场应对暴雪灾害体系的“系统总成”。


黑龙江机场集团领导班子成员深入停机坪、航站楼、现场运行指挥中心AOC指导清冰雪工作,查看运行、服务保障情况;哈尔滨机场运管委第一时间召开联席会议,为各保障部门和各驻场单位掌握天气实况和趋势,提前做好航班调配以及人员和物资储备;哈尔滨机场现场运行指挥中心第一时间发布有关暴雪的预警信息,提醒旅客出行注意交通安全,乘机出行要关注航班信息……


黑龙江省公安厅机场公安局交警支队第一时间启动雪天工作应急预案,28名警力、4台警车,全警上路巡逻管控。哈尔滨机场机务保障部严格按程序对出港航空器实施除防冰工作。11月19日—22日,共完成飞机除冰防冰120架次。


上下同欲者胜。哈尔滨机场安全检查站、旅客服务部、站坪运行保障部、消防护卫部组成抗雪救灾突击队,迅速投入抗雪救灾中。在哈尔滨机场,这种高效集成、协同作战的清冰雪体系无处不在。


“虽然路上的时间比平时增加了,但是车厢很暖和。”一位旅客说。19日凌晨,哈尔滨机场空港服务公司要求所属6条线路车管人员及驾驶员顶着暴风雪提前到岗。除了对车辆进行例行检查,每台航班车发车前30分钟提前预热,这样车厢才暖和,旅客不会挨冻。


与机场巴士司机一样,19日凌晨5点起,哈尔滨机场航站楼管理部组织30余名清洁人员自发提前到岗,参与到出入口周边铲冰、铲雪工作。哈尔滨机场各出入口铺设防滑地毯,确保旅客进出畅通、安全。


深夜,在大多数市民已然进入梦乡的时候,哈尔滨机场现场运行指挥中心仍然灯火通明,哈尔滨机场运管委正在对第二天运行和保障工作进行研究部署。“对我们来说,下雪就是号令。”哈尔滨机场现场运行指挥中心工作人员说,“保证旅客的安全是我们的第一责任,我们不仅要让旅客走得了,更要让旅客走得好、走得安全。”


温暖故事令人动容 空港在寒冬中沸腾

暴雪中,哈尔滨机场有冰雪,更有温度。在清冰雪的奋战中,一幕幕温暖的片段在漫天风雪中上演;一个个感人的故事在冰城空港呈现。这种温暖与感动所蕴含的力量足以让每一位亲历风雪的人动容,足以让整座空港在寒冬中沸腾!


19日晚,旅客李先生因为延误晚饭都没来得及吃,旅客服务部工作人员得知后,第一时间为李先生送上了可口的饭菜,并送上了热饮,李先生很是感动,他说机场服务非常周到,贴心,虽然航班延误了,但是你们和我一样等到了现在,却依然很热心、耐心地为我们服务,为你们点赞。


同样温情的一幕还在哈尔滨机场职工食堂里上演。19日中午,土豆炖鸡肉伴着大米饭的香味在整个职工食堂里弥散开来,满身疲惫的机场员工在这一刻彻底放松下来,狼吞虎咽地吃了起来。黑龙江机场集团相关负责人介绍,为了让在清冰雪一线持续奋战的广大职工吃饱、吃好,暖身、暖心,哈尔滨机场空港食品公司提前筹备,为机场工作人员准备了营养丰富的午餐。


“您好,请问有什么可以帮您。”面对暴雪,哈尔滨机场96368服务热线客服每天电话接听量6000余个,是平日接听电话量的6-7倍。因为暴雪,航班无法起飞,很多旅客情绪激动,斥责声不绝于耳。但是她们始终耐心倾听,始终保持服务热情,精准辨识客户的需求,尽最大努力让旅客满意。


雪过天晴。在短短两天两夜时间内,冰城空港从一场雪灾中重新站了起来。“暴风雪并不可怕,只要上下一心,人与人手牵手,就没有过不去的坎。”一名搭乘晚点6个多小时航班的广州旅客张先生说,“明天会更美好。”


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Introduction


Heilongjiang Airport Group (hereinafter referred to as "we") is well aware of the importance of personal privacy, and we will take corresponding security protection measures in accordance with the requirements of laws and regulations to try our best to protect your personal information in a safe and controllable manner.


When you use the passenger-related services of Capital International Airport, we may collect and use your relevant information. We hope to use this "Privacy Policy" to explain to you how we collect, use, store and share this information when using our services, as well as the ways we can provide you with access, update, control and protection of this information. This "Privacy Policy" is closely related to the services you use, and we also hope that you can read it carefully, and when necessary, make the choices you think are appropriate in accordance with the guidelines of this "Privacy Policy". For the relevant technical vocabulary involved in this "Privacy Policy", we try to explain it to you in a concise and concise manner, and provide a link for further explanation for your understanding. Your use or continued use of our services means that you agree to our collection, use, storage and sharing of your information in accordance with this "Privacy Policy". If you have any questions about this "Privacy Policy" or matters related to this "Privacy Policy", please contact us through the "Feedback" section of the website.


Information we may collect


When we provide services, we may collect, store and use the following information about you. If you do not provide relevant information, you may not be able to register as our user, enjoy some of the services we provide, or even if we can continue to provide you with some services, we will not be able to achieve the desired effect of the service.


Information you provide


Relevant personal information that you provide to us when registering for our members or using our feedback, FAQs, special passenger services, reporting violations and membership services, such as name, gender, phone number, email address, and document type , ID number, etc., if the relevant information cannot be provided, the corresponding information submission and membership registration process will not be completed;


Your information we have obtained


We may collect the following information when you use our services:


● Log information refers to the technical information that the system may automatically collect through cookies or other means when you use our services, including:


● Device or software information, such as the configuration information provided by your mobile device, web browser or other programs you use to access our services, your IP address, and the version and device identification code used by your mobile device;


● The information you search and browse when you use our services, such as the search terms you use on the page, the URL address of the webpage you visit, and other information and content details that you browse or request when you use our services;


● Information (metadata) contained in the content you share through our services, such as the date, time or location of the shared photo or video taken or uploaded.


● Location information refers to the information we collect about your location when you turn on the device positioning function and use our location-based related services, including:


● When you use our service through a mobile device with positioning function, we collect your geographic location information through GPS or WiFi;


● Real-time information including your geographic location provided by you or other users, such as the information about your geographic location contained in the account information you provided, shared information uploaded by you or others showing your current or previous geographic location, For example, geotag information contained in photos shared by you or others.


How we may use information


We may use the information collected in the course of providing services to you for the following purposes:


● Provide you with services;


● When we provide services, it is used for identity verification, customer service, security, archiving and backup purposes to ensure the security of the products and services we provide to you;


● Help us design new services and improve our existing services;


● To enable us to better understand how you access and use our services, so as to respond to your personalized needs, such as language settings, location settings, personalized help services and instructions, or for you and others who use us The users of the service make other responses;


● Provide you with better personalized information services;


● Let you participate in surveys about our products and services.


In order to allow you to have a better experience, improve our services or other uses you agree to, subject to relevant laws and regulations, we may collect information through one of our services to aggregate information or personalize Way, used for our other services. For example, the information collected when you use one of our services may be used in another service to provide you with specific content, or to show you relevant, non-universally pushed information. If we provide the corresponding options in the relevant service, you can also authorize us to use the information provided and stored by the service for our other services.


In the following situations, we will not be able to respond to your request in accordance with the requirements of laws and regulations:


1. It is directly related to national security and national defense security;


2. It is directly related to public safety, public health, and major public interests;


3. It is directly related to criminal investigation, prosecution, trial and judgment execution;


4. There is sufficient evidence to show that you have subjective malice or abuse of rights;


5. Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations.


6. Involving commercial secrets.


How do you access and control your personal information


We will do everything possible to take appropriate technical means to ensure that you can access, update and correct your registration information or other personal information provided when using our services. When accessing, updating, correcting and deleting your personal information, we may require you to verify your identity to protect your account security.


Information we may share


Except for the following circumstances, without your consent, we and our affiliates will not share your personal information with any third party:


● We and our affiliated companies may share your personal information with our affiliates, partners and third-party service providers, contractors and agents (such as communication service providers that send emails or push notifications on our behalf, and for We provide location data to map service providers) sharing (they may not be located in your jurisdiction) for the following purposes:


● Provide you with our services;


● To achieve the purpose described in the "How We May Use Information" section;


● Fulfill our obligations in this "Privacy Policy" and exercise our rights;


● Understand, maintain and improve our services.


If we or our affiliated companies share your personal information with any of the above-mentioned third parties, we will work hard to ensure that these third parties abide by this "Privacy Policy" and other appropriate confidentiality and confidentiality that we require them to comply with when using your personal information. Security measures.


● We or our affiliated companies may also retain, store or disclose your personal information for the following needs:


● Comply with applicable laws and regulations and other relevant regulations;


● Comply with court judgments, rulings or other legal procedures;


● Comply with the requirements of relevant government agencies or other legally authorized organizations;


● Purposes reasonably necessary to comply with applicable laws and regulations, safeguard the public interest, or protect the personal and property safety or legal rights of us or our group companies, our customers, other users or employees.


How we may collect information


We or our third-party partners may collect and use your information through cookies and other technologies, and store this information as log information.


We use our own cookies in order to provide you with a more personalized user experience and services, and for the following purposes:


● Remember your identity. For example: cookies help us to identify you as our registered user, or save your preferences or other information about you provided to us;


● Analyze your use of our services. For example, we can use technologies such as cookies to understand what activities you use our services for, or which web pages or services are most popular.


While we use cookies and other technologies for the above-mentioned purposes, we may also provide non-personally identifiable information collected through cookies and other technologies to airport business partners or other partners after statistical processing to analyze how users use our services. Provide passengers with better personalized services.


There may be cookies and web beacons placed by airport partners or other partners on our products and services. These cookies and web beacons may collect non-personally identifiable information related to you in order to analyze how users use these services and send you information that may be of interest to you. The collection and use of such information by these third-party cookies and web beacons is not restricted by this "Privacy Policy", but by the privacy policy of the relevant user. We are not responsible for third-party cookies or web beacons.


You can reject or manage cookies or web beacons through your browser settings. However, please note that if you disable cookies or web beacons, you may not be able to enjoy the best service experience, and some services may not work properly.


Applicable exceptions to the privacy policy


Our services may include or link to social media or other services (including websites) provided by third parties. E.g:


● We provide you with links through services so that you can access third-party services or websites.


Such third-party services may be operated by related third parties or us. Your use of the services of such third parties (including any personal information you provide to such third parties) is subject to the third party's terms of service and privacy policy (not the "General Terms of Service" or this "Privacy Policy") , You need to read its terms carefully. This "Privacy Policy" only applies to the information we collect, and does not apply to the services provided by any third party or the third party's information usage rules. We are not responsible for any third party's use of the information provided by you.


Scope of the privacy policy


Except for certain specific services, all our services are applicable to this "Privacy Policy". These specific services will be subject to specific privacy policies. Specific privacy policies for certain specific services will more specifically explain how we use your information in such services. The privacy policy of this particular service forms part of this "Privacy Policy". If there is any inconsistency between the privacy policy of any specific service and this "Privacy Policy", the privacy policy of the specific service shall apply.


Please note that this "Privacy Policy" does not apply to the following situations:


● Information collected by third-party services (including any third-party websites) accessed through our services;


● Information collected by other companies and organizations that provide personalized information push services in our services.


Change

We may revise the terms of this "Privacy Policy" in due course, and such revisions form part of this "Privacy Policy". If such amendments result in a substantial reduction of your rights under this "Privacy Policy", we will notify you in a prominent position on the homepage or send you an email or other means before the amendment takes effect. In this case, If you continue to use our services, you agree to be bound by this revised Privacy Policy.


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Disclaimer

Except as indicated on the Heilongjiang Airport Group website, any accident, negligence, contract damage, defamation, computer virus infection, copyright or other intellectual property disputes caused by the use of this website or any other website or webpage connected to this website Heilongjiang Airport Group website does not assume any legal responsibility for the losses caused. Your use of the Heilongjiang Airport Group website must not violate laws, regulations and public morals, and you must not post or send any illegal, threatening, defamatory, slanderous, obscene, pornographic or other potentially illegal materials to or from the Heilongjiang Airport Group website.


Protection of personal information and privacy statement

Heilongjiang Airport Group does not want to receive confidential or proprietary information from you through this site. Except for personally identifiable information, any other materials, information or contact information (hereinafter collectively referred to as information) sent or mailed to the website of Heilongjiang Airport Group will be regarded as non-confidential and non-proprietary. Heilongjiang Airport Group will not assume any obligation for this information. At the same time, if your submission is not specifically stated, it can be regarded as consent (or authorization): Heilongjiang Airport Group and its authorized persons will be free to copy, disclose, distribute, merge and use in other ways for commercial or non-commercial purposes. This information and all data, images, sounds, texts and other content. If the relevant person raises a demonstrable warning or objection to the content and impact of this information, the Heilongjiang Airport Group website can delete the information at any time or suspend the online browsing of the information indefinitely without having to obtain the consent of the submitter in advance. There is no obligation to notify the submitter afterwards. If the situation is serious, the Heilongjiang Provincial Airport Group website may take measures to cancel the user.


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